Branch Manager

This vacancy has either been occupied or is expired!

Job Description

• Business Planning: Prepare annual business plan, set realistic and achievable targets with deadlines for branch staff, regularly track and review performance.
• Business Development: Identify potential customers for asset and liability products and develop business to achieve sales targets and cross sell, while ensuring proper default management and following the laid down sales process
• Profitability: Maximize revenue generation, contain cost of running the branch and ensure branch profitability through sustainable business growth.
• Service Quality: Manage customer relationships and meet internal service standards and ensure no service related complaints are received from customers. Ensure branch merchandising and coordination with marketing
• Compliance: Enforce implementation of processes in sales, service, and delivery to customer in accordance with  company policies and SBP regulations. Ensure effective and standardized internal control and reporting as per defined procedures.
• Adhere compliance on Know Your Customer (KYC) & Anti Money Laundering (AML) during the entire relationship of the customer with company and review branch operations report.
• Staff Development: Develop staff performance on company products/ processes and ensure refreshing their knowledge through time to time interventions. Also ascertain the training and development needs of staff, beyond branch capability and recommend them for appropriate training in order to close skill gap

Job Requirements

Education Required:
 Maters Degree in Business or Related area -- Preferred
(16 years of education from foreign/HEC recognized university, in business administration/commerce/accounting/ finance or economics)

Experience Required:
Skilled in business planning, retail banking, customer service, distribution and sales practices.

Knowledge Required:
Knowledge of Company products/processes and policies
Knowledge and Understanding of compliance and regulatory requirements for each of the products.

Skill Set Required:
Good interpersonal, writing and presentation skills
Good team member and customer focused
Capable of managing staff performance
Proficient in accounting software, word processing, spreadsheet, email and use of internet.

Essential Requirements:
Experience in Commercial Bank
Experience as a Branch Manager