Examinations Services Officer

Job Description

We are looking for candidates for the position of Examinations Services Officer for a Large International Organization.

• To ensure that a consistently excellent level of service is provided to customers and clients according to the Examinations Services Quality Standards (EQS).
• The post holder will work as Examinations Services Officer, Examinations Services department under Exam Product Manager (EPM) to ensure highest level of support provided for delivery of examinations.
• Accountabilities, responsibilities and main duties
• Registration of candidates for ACCA Computer based exams, IELTS and GCE examinations including supervision of candidate data entry into the board's specified software
• Administration and supervision of examinations in accordance to the rules and regulations of  UK exam boards and BC exam administration and security rules and regulations
• Management of client and customer relationships, soliciting and generating objective feedback, and enabling effective enquiry management
• Providing assistance in managing various events by working in coordination with EPMs and concerned staff
• Providing support to promotion & marketing of Exam products including relationship building and partnership visits to academic and professional education institutions
• Preparing reconciliation sheets for the local exam fee received for different exam boards, and submitting to Exams Finance within the monthly deadlines.

Job Requirements

Essential:

• Excellent verbal and written communication skills
• Proficient in Microsoft Office (Including Word, Excel and PowerPoint)
• Excellent Customer Service Skills

Desirable:

• Knowledge of British Examinations and Education
• Basic knowledge of routine Computer Networking issues

Experience

Desirable:

• Prior experience in customer services role
• Prior experience in event management

Qualifications

• Desirable: Bachelors Degree