Assistant Information Centre Officer

This vacancy has either been occupied or is expired!

Job Description

To deliver effective services to target audience customers and stakeholders (both internal and external) through our nationwide call centre, ensuring customers receives a high quality service in a receptive and responsive environment.

Context and environment:

• The post holder will work as an Assistant Information Centre Officer in the Organization Information
• Centre under the information Centre Manager (ICM) to ensure highest level of support provided for
• delivery of excellent customer service.

Accountabilities, responsibilities and main duties:

• To handle all Examination, Educational, Information on UK, Arts, Scholarships, and ELT
• telephone enquiries.
• To handle all Examination, Educational, information on UK, Arts, Scholarships, and ELT email and
• Facebook Enquiries.
• To assist the Information Centre Manager and Information Centre Officer in conducting internal
• and external customer surveys
• To promptly forward enquiries, email and telephone, written or fax requiring specialised
• information to respective departments.
• To take the ownership of maintaining and updating all enquiry statistical data.
• To assist the Information Centre Manager in organising Events and activities
• To handle all Examination, Educational, information on UK, Arts, Scholarships, and ELT email
• enquiries for Iran and Afghanistan office.

Job Requirements

Skills and Knowledge:

• Excellent verbal and written communication skills in both Urdu and English.
• Proficient in Microsoft Office (Including Word, Excel and PowerPoint and Outlook).
• Knowledge of British Examinations and Education.
• Basic knowledge of routine Computer Networking issues.

 Experience:

• Prior experience in customer services
• Prior experience in event management

 Qualifications:

• Minimum Intermediate or A levels.