Company Profile

Company Description:

Since 2006, Dbay’s Communication has satisfied our clients with our inbound customer service, telemarketing and other contact center services.

We believe in establishing and maintaining long-term and high touch relationships. Well before a program is ever launched, we seek to understand your priorities as well as your relationships with your customers. We ask first – what do you want to accomplish? We will understand the drivers of your business and ROI requirements. These priorities will remain balanced with the program objectives throughout our engagement.

We customize our business to fit yours; we are flexible, responsive and easy to do business with. As a partner, Dbay’s Communication  is essentially an extension of your organization; we understand the intricacies of managing a growing business and take on new accounts in manageable stages that we know can be successful.

To ensure we handle your contacts in the most efficient way possible, we employ the very latest contact handling technology available. Below is a list of some of the contact handling technology we use to handle your customer’s calls:

• Screen-popup
• Pre-population of data
• Call Scripting
• Database integration
• Interactive Voice Response (IVR)
• Web Chat
• Web Callback
• URL Push
• Email processing
• Automatic Call Distribution (ACD)
• Advanced message delivery